Order Processing

After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During holidays, promotional events or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays and applicable public holidays. Processing time and carrier transit time are separate periods.

Estimated U.S. Delivery

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total time from placing an order to delivery therefore includes both order processing time and carrier transit time.

Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, carrier disruption, holidays, customs procedures, remote destinations or circumstances outside our reasonable control may affect delivery.

Shipping Charges

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the delivery destination and available shipping service.

You will have an opportunity to review the applicable shipping charge and final order total before submitting payment.

Fulfillment & Shipping Origin

Depending on inventory availability, product location, package requirements and delivery destination, orders may be fulfilled from available facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address of Hangzhou Zhengchang Network Technology Co., Ltd.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers.

Tracking Your Shipment

Once an order has been dispatched and tracking information becomes available, a shipping confirmation containing available tracking details will normally be sent to the email address entered during checkout.

A carrier may require additional time after a shipping label is created before the first tracking movement appears.

The carrier used may vary depending on the product, fulfillment location, destination and available shipping service.

Shipping Address Changes

Please review your recipient name, delivery address, apartment or unit number, postal code and contact information carefully before submitting your order.

If you discover an error after ordering, contact service@cavelmora.com as soon as possible.

We will make reasonable efforts to update the shipping information before fulfillment begins, but an address change cannot be guaranteed once processing, packing or shipment preparation has started.

Reasonable reshipping costs may apply if an incorrect, incomplete or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

P.O. Boxes, APO/FPO & U.S. Territories

Shipping availability for P.O. boxes, APO/FPO addresses and United States territories depends on the product, destination and carriers available at the time the order is placed.

If an address is supported, an available shipping option will normally appear during checkout. If no shipping option is available for the entered address, we may be unable to deliver to that destination.

Delayed or Inactive Tracking

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers or shipping networks.

If tracking has not updated for an extended period or your shipment appears significantly delayed, contact service@cavelmora.com with your order number.

We will review the available shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate.

Lost Shipments

If a package appears to have been lost while in transit, please contact customer support with your order number.

After the available tracking information and shipment circumstances have been reviewed, we will provide an appropriate replacement, refund, reshipment or other reasonable solution where the shipment loss is confirmed.

Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception or mailroom, nearby neighbors where appropriate, and any delivery details provided by the carrier.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery claim.

If the package still cannot be located, contact us with your order number so the available information and circumstances can be reviewed.

Damaged, Incomplete or Incorrect Orders

Please contact us promptly if your order arrives damaged, incomplete, incorrect or materially different from its product description.

Because cavelmora™ offers resin tabletop figurines and decorative objects with rounded shapes, detailed surfaces and decorative finishes, packaging and protective materials may vary by product depending on its size, shape, weight, surface finish and fragility.

When reporting an issue, please provide:

• Your order number.
• A clear description of the issue.
• Clear photographs or videos showing the product and the reported issue.
• A photograph of the exterior packaging and shipping label where relevant.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment or return solution without requiring you to bear additional costs caused by that error.

Minor differences in finish, texture, tone, surface detail, color, dimensions or hand-applied decorative details may occur between individual resin products. Minor production or finishing variations are not necessarily considered damage or product defects.

International Delivery & Import Charges

cavelmora™ primarily serves customers in the United States. Where delivery to another destination is available, applicable shipping options will be displayed during checkout.

International destinations may impose customs duties, import taxes, brokerage fees or similar charges.

Unless checkout clearly states that these costs are included, charges imposed by a government, customs authority, carrier or broker are generally the recipient's responsibility.